Returns & Exchanges
At Vitamin String Quartet, we want you to be completely satisfied with your purchase of our music and merchandise. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original packaging, ensuring that physical media like CDs and Vinyl remain sealed and in original condition.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center at the address provided in your RMA.
Receive Refund or Exchange
Once we receive and inspect your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing